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Online Identity Verification

You can now verify your identity with us online at idv.tab.co.nz, allowing you to complete the TAB account sign-up process without needing to visit a TAB store or mail a copy of your ID.

Identity verification is a legal requirement TAB customers. Completing identity verification will allow you to continue betting with the TAB, as well as withdraw money from your account.

Simply visit idv.tab.co.nz, follow the steps requiring you to take pictures of your Passport or NZ Driver licence using your webcam, and you’re on your way to verifying your identity with us.

The TAB identity verification process is safe and secure - we use a tried and trusted third provider called Jumio and the latest technology to keep your identity details and personal information safe.

What do I need  to get started?

  • You need to have a TAB account with a valid username and password

  • You must have the latest version of Chrome, Firefox, iOS and Max OS, IE11+ or Edge.

  • A working webcam or recent photos of your ID to upload through your Apple device

  • Have a valid NZ Driver Licence or Passport from one of the listed countries we accept.

How do I use idv.tab.co.nz?

It’s easy. Follow the prompts on the site and read the tips to ensure you’re submitting valid and acceptable photos - especially the photo of yourself holding your ID.

When using a desktop, please ensure you enable your webcam - a pop-up box similar to below will allow you to enable it.

In the photo of you with your ID, ensure your face and your ID is clearly visible, otherwise we cannot complete the process. Use the example image as best you can.

Email_image_photo_of_you_with_ID.png

Please review your photos before you submit for verifying to ensure that they meet our photo standards.

The photos will be uploaded and sent to Jumio and then TAB for processing. This can take up to 5 days to complete. If we’re not happy with your photos or detect something is wrong, we may require you to complete the process again or provide additional information to us.

Frequently Asked Questions:

Why do I need to verify my identity with the TAB?

New Zealand legislation and the TAB Betting Rules require all TAB customers to be at least 18 years of age.

Why can I bet with the TAB without having my identity verified?
The TAB allows a grace period of 30 days, allowing customers to deposit funds and bet during this period. However, a customer must verify their identity to both withdraw any funds, and continue betting after this period.

Can I still head into a TAB store or post my ID documents to you?

Yes you can. The existing ID process will remain as is now. You’ll need to complete an ID form available from a TAB store or from the My TAB section of TAB.co.nz.

How do I allow use of my webcam?

You should receive a prompt when the camera is required in the online IDV process. However, to manually allow camera permission, please follow these steps for Chrome and Firefox.

Chrome:

Click on the green padlock next to the URL on the browser, then select ‘Always show on this site,’ as shown below. The page may need to be refreshed after this for the permission to take effect.

Firefox:

Click on the green ‘i’ symbol and allow permission from the dropdown menu, as seen below. The page may need to be refreshed after this for the permission to take effect.

NB: If you are experiencing any issues clearing your cookie or cache data may assist.

It says that my browser is not accepted. How can I download a browser that is supported?

If an unsupported browser is used to access the online IDV process, you will be presented with a “splash page”. The splash page will display links to download either Google Chrome or Mozilla firefox.

 

What are the accepted browsers for online IDV?

For desktops, the allowed browsers are:

  • Google Chrome
  • Mozilla Firefox
  •  iOS
  • Max OS
  • IE11+ or Edge

Can I leave the IDV process part way through and continue later?

No. If you leave the online IDV process part way through by way of closing the browser window or logging out, then you end the process immediately. If you return to the page later, you will need to start from the beginning. This protects your data.

I received an email saying that the online IDV process couldn’t be completed due to issues with the images I provided or some irregularities with the data. Why is this?

This could have been due to incomplete documentation (part of the document was not readable, the wrong part of the document was photographed, or there was information missing from the document), the images were not clear enough, or because your ID document had expired.

Make sure that your photos are well lit, in focus, do not have glare on them and are of a current NZ driver's licence or passport.  If you have any questions, please contact TAB Customer Services on 0800 102 106 or email [email protected] or [email protected].  

Why would you decline my ID through the online IDV process and then ask me to go into a TAB store instead?

Although we’re confident that new process is robust, from time to time we may require human intervention to provide us with the added confidence we require. This is to ensure that we’re protecting our customers as best we can and adhering to our legal requirements.

The new IDV page looks great and works on my tablet or mobile phone. Why does the rest of tab.co.nz not do the same?

To bet with the TAB on Mobile, please download the TAB Mobile App from the the App or Play store.

What happens when I finish the online IDV process?

Completing the IDV process has now removed the need to go into a TAB store, however it only completes part of the end to end ID process.

Once you reach the end of the online IDV process, you will be presented with a page that confirms that your ID documents have been accepted. They will then be checked by Jumio, our IDV provider, and TAB staff. This may take up to five working days. When these checks have been made, you will receive an email either denying or rejecting your identity verification attempt.

Why does it take up to 5 working days to process it?

This is because the checks by TAB staff are manual and the team do not work 7 days a week. In many cases it will take less than 5 working days for the account to be verified.

Can I share the online IDV process with my friends?

Yes you can.

Why are you not using RealMe?

RealMe requires its users to visit a physical location to confirm their identity. We wanted a process that is fully online, that does not require our customers to visit a physical location. Therefore we are using Jumio, who can offer a service that meets our requirements.

Where does the data go?

Customer data gets securely transmitted to a trusted third party verification partner Jumio (jumio.com).  As well as being sent to Jumio to process, NZRB also captures the relevant data to ensure we have visibility of the process. Once the verification is completed and processed by our Voice Channel team members, our customers data is permanently deleted from Jumio as part of our NZRB and Jumio agreement but retained by NZRB as part of our legislative requirements.

Who are Jumio?

Jumio is an online and mobile payments and identity verification company that provides ID scanning and validation products for mobile and web transactions. The company provides card and ID scanning technology.

Is my data secure?

Yes, the data is secure. Jumio is PCI Level 1 compliant and regularly conducts security audits, vulnerability scans and penetration tests to ensure compliance with security best practices and standards. To demonstrate PCI compliance a yearly on-site validation assessment by a QSA (Qualified Security Assessor) is carried out. Jumio carries the security controls established to achieve PCI compliance over to PII data which is of comparable sensitivity and has extended the scope of such controls to cover and protect all systems used to transmit/process/store PII data. Doing so, provides Jumio with a coherent and independently tested set of security policies/processes/controls and enables Jumio’s customers to gain confidence that their data – be it credit card or PII – is handled in a secure manner throughout its lifetime.

Read more at Jumio.com

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