Like a PC, web browsers on your Mobile phone need clearing regularly to ensure the phone’s web browser is performing at its full capacity. This will ensure users can optimise the full service offering of our mobile and online channels.

Below are some instructions for clearing cookies / cache and history for a standard Android phone and an iPhone. This focuses on the phone’s operating system (often abbreviated to OS). It is important to note that this could be different depending on the phone’s make, model and operating system.

Iphone

1. Select ‘settings’
2. select ‘Safari’ (your browser)

3. Select ‘Clear cookies’ button
4. Or select ‘Clear history’ button
5. Or select ‘Clear cache’ button

Andriod

To Clear Browser Cookies:

Open the Browser application.

1. Select the Menu key.
2. Select More.
3. Select Settings.
4. Select Clear all cookie data.
5. Select OK.

To Clear the Browser Cache:

1. Open the Browser application.
2. Select the Menu key.
3. Select More.
4. Select Settings.
5. Select Clear cache.
6. Select OK.

To Clear Browser History:

1. Open the Browser application.
2. Select the Menu key.
3. Select More.
4. Select Settings.
5. Select Clear history.
6. Select OK.