Frequently Asked Questions in TAB Account
Q.Can I cancel a bet over the internet?
A.No. Once you have confirmed your bet, the bet is recorded in the computer and you are unable to cancel any sports or race bet. To query a bet you need to instantly call TAB Customer Services on 0800 10 21 06
Q.How do I unsubscribe from receiving promotional material?
A.If you no longer wish to receive emails from us it’s easy to tell us to stop. Each email contains an unsubscribe link at the bottom so you can change your mind at any time. If you would like to be unsubscribed from email material (but still receive information in the post) you should contact Account Betting Administration on either: 0800 178 379 or administration@nzracingboard.co.nz and ask to be unsubscribed from promotional material. Note if you unsubscribe from both forms of contact you will be excluded from competition draws as, due to the Unsolicited Electronic Transactions Act, we are not legally allowed to contact you.
Q.How do I get help?
A.To contact the TAB regarding technical or betting issues please email internet@nzracingboard.co.nz
To contact the TAB about your TAB Account please email: administration@nzracingboard.co.nz
For urgent contact, telephone to speak to a customer service representative:
New Zealand: 0800 102 106
Australia: 1800 14 0840
United Kingdom: 00 800 10 20 30 44
Hong Kong: 001 800 10 20 30 44
Malaysia: 00 800 10 20 30 44
Netherlands: 00 800 10 20 30 44
South Africa: 09 800 10 20 30 44
Rest of the World: +64 4 5766300
Q.Who should I contact if I lose my Account or PIN number or if there are problems with my TAB Account?
A.Any problems with TAB Accounts can be solved by calling Account Betting Administration on 0800 178 379. Most problems can be solved with a quick phone call where you will be asked some security questions to confirm that it is your account.
Q.Where can I find information on the bets I've put on?
A.Logging into your TAB Account online and navigating to the Account Activity page (inside the yellow box at the top right hand side of the page when in the racing or sports section) will give you access to view all bets that have resulted in the last month and all bets that are currently live.
Q.What browsers can I use?
A.The site is best viewed using either Internet Explorer v7.0 and above or Firefox v2.0 and above. Older browsers may not work on the secure parts of the site.
Q.What happens to the money I bet?
A.On average, 82% of the betting dollar goes back to the customer. The rest of the betting dollar goes toward Government taxes, Problem Gambling Levy, TAB costs and back to the racing and sports codes.
Q.Why am I not receiving emails from the TAB?
A.If you are signed up to receive promotional emails, but are not getting any emails from the TAB then it would seem that your Junk Mail filter is preventing you from seeing these emails. You will need to go to your junk mail folder and mark our emails as safe/trusted.
If you require further assistance please contact TAB Customer Services - Email: helpdesk@nzracingboard.co.nz, Phone: 0800 10 21 06.
Q.How do I sign up to receive promotional material from the TAB?
A.Signing up to promotional contact with the TAB means that we have your permission to send you information. Giving us this permission means that you can also be included in TAB Account competition draws.
If you have an email address registered with us, you will receive our exclusive weekly TAB Account emails. We may also send you the occasional email survey, updates on TAB products and information on large sporting events and jackpots.
We promise you won't be bombarded with emails as we don't simply send messages to all customers. Instead we try to email those customers who have shown an interest in a particular sport or product in the past.
If you would like to receive promotional material and email material:
Log onto tab.co.nz/emailnews and enter your account number, first name, last name and email address and select the tick box at the bottom. This means you will sign up to receive our weekly Email News updates as well as other information, survey and competitions.
If you would like to receive promotional material by mail and NOT email material:
You will need to phone Account Betting Administration on 0800 178 379 and ask them to allow promotional material but not email material
