Frequently Asked Questions in Betting/Wagering

Q.How soon do the dividends get paid?

A.Your dividends will be credited to your TAB Account as soon as the confirmed outcome of the event is known. Alternatively, if you have paid in cash, the dividend will be available to be collected on-course or at a TAB Store.

Q.What time can I use my TAB Account (on the Internet)?

A.Fixed odds betting is available from 7:30am to midnight, with extended opening hours from time to time to cover live sporting events. Opening hours can be located by clicking on the 'Sports betting hours' link on the tab.co.nz homepage.

Q.What has changed with the new look wagering pages?

A.For more information about what has changed, click here.

Q.What is the minimum amount I can bet?

A.The minimum ticket value for all Fixed Odds bets, regardless of how they are placed, is $5.00.
The minimum bet value using Phonebet is $5.00. However if you place a bet via Phonebet between 10.00am and 11.00am, the minimum bet value is $2.00. If you are a TAB Account holder with a disability that prevents you from using other betting channels, you may apply to place a lower bet value through Phonebet - please contact Helpdesk on 0800 102 106.
For racing, sports Pools and Pick the Score the minimum bet amount is $1.00 using TAB online and at TAB Retail outlets. The minimum bet using Touch Tone is $2.00 ($5.00 for Sports and Fixed Odds bets).
NB. All amounts are $NZ

Q.What bet types are available?

A.Win, Place, Quinella, Trifecta, First4, Double, Treble, Quaddie, All Up, Poker, Pick6, Easybet, Big Race Pack, Lady Luck, Pick the Score, Rugby/Rugby League and Football Pools and Fixed Odds betting.

Q.Can I bet from the USA?

A.No. It is always up to the customer to ensure that they comply with the laws of their country in relation to betting.

Q.What should I do if I lose a ticket?

A.If you lose a ticket, you'll need to complete a Lost Ticket Claim Form at a TAB store. This will then be sent to NZ Racing Board Head Office where an investigation will be undertaken. Depending on the outcome of this investigation, a voucher may be sent out for the winning amount, or the money deposited into your TAB Account. Lost ticket claims may take up to three weeks to process.

Q.Is it real time?

A.Yes, all wagering transactions happen in real time and all investments are combined with existing TAB betting pools. Betting is available right up to the start time for each event. For some sporting events, live betting is also available.